Help & Support Center

Discover answers, master analytics, and enhance your TennisTactix fantasy tennis experience across India.

Frequently Asked Questions

Points are awarded based on real-match actions like match wins (+10 for singles, +8 for doubles), aces (+2), winners (+1), and break points converted (+3). Penalties apply for unforced errors (-1) and double faults (-2). Points vary by tournament, such as the Chennai Open or ATP events. Check the 'How It Works' page for a full breakdown. We use verified data feeds to ensure accuracy.

Expected Points (xP) predicts a player's point potential based on historical performance, surface type, and opponent strength. For example, Sumit Nagal's xP may be higher on clay courts. It's a predictive tool to help you select players like Ankita Raina for tournaments like the Mumbai Open.

Live match stats update every few minutes during games, covering metrics like aces and rally wins. Post-match verification finalizes points within hours. Historical stats and advanced analytics, like surface performance, are refreshed before each tournament round, ensuring accuracy for events like the Australian Open.

Match Difficulty Ratings (MDR) are available in the squad selection and transfer sections of the app. Look for color-coded indicators next to players' upcoming matches, helping you assess opponent strength for tournaments like the Chennai Open.

You can reset your squad before the tournament deadline in the squad management section. Navigate to 'My Team,' select 'Reset Squad,' and rebuild your lineup with players like Rohan Bopanna. Contact support if you encounter issues.

Contact Support

Have questions about game rules, analytics tools, or strategy for tournaments like the Mumbai Open? Reach out to our team in Mumbai.

Learning Resources

Master fantasy tennis with our comprehensive resources. Learn to leverage TennisTactix's analytics tools to gain a strategic edge in tournaments like the Chennai Open.

From understanding point attribution for aces and winners to using predictive metrics like Expected Points (xP) and Match Difficulty Ratings (MDR), our guides cover everything needed for informed decisions. Explore blogs, tutorials, and community forums to enhance your skills in cities like Bengaluru and Delhi.

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Learning Resources

Troubleshooting Analytics Issues

Live Stats Not Updating?

Live updates rely on data feeds and may experience minor delays during matches like the Mumbai Open. Refresh the app or page. If delays persist across multiple matches, check the Analytics Status page or contact our Mumbai support team.

Incorrect Points Calculation?

Points are finalized post-match after official reviews. Live points may adjust slightly. If you suspect an error for players like Sumit Nagal, review the scoring rules on the 'How It Works' page and submit details via the contact form.

Analytics Dashboard Not Loading?

Ensure your browser or app is updated. Clear your cache, try a different network (e.g., switch from Wi-Fi to mobile data in Chennai), or check Analytics Status for outages. Persistent issues? Reach out to support.

Transfer Errors?

If transfers fail, verify the tournament deadline hasn't passed and your squad meets size limits. Restart the app or try another device. Contact support with screenshots for assistance.

Your Data & Privacy

We prioritize your privacy. Your fantasy squad selections, strategic choices, and personal data are kept confidential, whether you're playing in Bengaluru or Kolkata.

Aggregated, anonymized data may enhance our analytics models, such as improving xP calculations for players like Ankita Raina, but individual strategies are never shared. We use industry-standard encryption and security practices to protect your information across all platforms.

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Usage Guidelines

By using TennisTactix's analytics features, you agree to use data and tools responsibly for personal, non-commercial purposes only, whether in Delhi or Chennai.

Do not scrape, reverse-engineer, or misuse statistical data, such as match stats for the Chennai Open. We promote fair play and strategic engagement. Violations may result in account restrictions. Note that real-time data feed accuracy depends on third-party providers.

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Data Sources & Accuracy

We partner with leading data providers to deliver accurate player statistics and match events for tournaments like the Australian Open.

Live data feeds update frequently during matches, with final points confirmed post-match after official verification. We monitor data streams to ensure reliability, empowering you with precise analytics for strategic decisions in leagues across Mumbai and Hyderabad.

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If FAQs, guides, or troubleshooting didn't resolve your issue, contact our support team directly for personalized assistance.

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